At our brand MEGTEE, customer satisfaction is our priority. 

Please read our Return, Refund, Exchange, and Self-Ship policies carefully before placing an order.

Returns

Customers can request a return within 5 days from the date of delivery.

To be eligible for a return:

  • Returns are only accepted for defective or damaged items.
  • The product must be unused, unwashed, and undamaged
  • Original tags and packaging must be intact
  • The item should be returned in its original condition

Key Note Points 

  • We do not accept returns for reasons like change of mind.
  • MEGTEE or NEEDSMEETS LLP reserves the right to reject returns that do not meet the above conditions.

To initiate a return, please contact our support team with your Order ID, photos, and video of the product and reason for return.

Email: helpdesk.megtee@gmail.com

Refunds

Post the return your refund will be initiated within 48 hours after the product has been picked up and passed through quality inspection.

 

For Prepaid orders refund will be processed to the same account from which the payment was made within 7 – 10 working days.

 

For cash on delivery orders, refunds will be processed through NEFT to the bank account given by you within 7 – 10 working days.

Shipping charges are non-refundable unless the product received was damaged, defective, or incorrect.

Exchanges

We provide exchanges for size-related issues, subject to product availability.

Exchange requests must be raised within 5 days of delivery. 

  • The product must be unused, unwashed, and undamaged
  • Original tags and packaging must be intact
  • The item should be returned in its original condition

If the requested size is unavailable in the same colour, customers may choose the requested size in other colours.

Non-Returnable Products

The following products are not eligible for return or exchange:

  • Used or washed products
  • Products without original tags or packaging
  • Customized or personalized items
  • Products purchased during clearance or final sale offers

Self-Ship Policy

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner.

Please ensure to place a sheet of paper with the details of Order ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that a scanned copy of the courier bill/receipt is shared with us within 48 hrs of shipping the product.

The courier bill/receipt should satisfy the following conditions for successful processing:

  • It should capture the weight of the return package.
  • Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
  • The information on the receipt should NOT be edited/over-written.
  • The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
  • This is subject to your returns being inspected and successfully processed upon receipt at our end.

Once the product is received and verified, courier charges may be reimbursed up to a reasonable limit.

Need Help?

For any questions related to returns, refunds, or exchanges, please contact our customer support team through our website or official support channels.

Email: helpdesk.megtee@gmail.com